I understand unanticipated events happen occasionally in everyone’s life. In my desire to be effective and fair to all clients, the following policies are honored:
48 Hours Notice
48 hour advance notice is required when cancelling a lesson as Sarah is typically booked 2 weeks in advance. Giving 48 hours notice provides the opportunity for someone else to schedule a lesson in your reserved time. If you are unable to give 48 hours advance notice you will be charged the full amount for your lesson. Lessons cancelled outside of 48 hours will be eligible for rescheduling and will not count against your series if applicable.
Anyone who either forgets or consciously chooses to forgo their lesson for whatever reason will be considered a “no-show.” Your lesson will be considered used.
If you arrive late, your lesson will be shortened in order to accommodate others whose lessons follow yours. Regardless of the length of the lesson actually given, you will be responsible for the “full” lesson. Out of respect and consideration to your instructor and other clients, please plan accordingly and be on time. Remember, warm-up balls are included with the lesson so if you have time, come early and get loosened up.
Weather plays a big role in the enjoyment and safety of a lesson. If lightening is spotted the lesson will be stopped immediately. Shelter will be taken by both the instructor and client as lightening shuts down the facility. If a lesson begins and is stopped due to weather, the remaining time will be added to another lesson. If inclement weather is nearing Sugar Creek Golf Course please call Sarah’s cell phone 515-491-0940 to coordinate a decision to postpone or continue the lesson as scheduled. If the weather stays clear and you don’t call/don’t show it will result in a no-show and the lesson will count.
Group Programs Policy on Weather and Missed Sessions
The first time we face inclement weather class will be moved indoors to discuss Rules, Etiquette and any other golf topic that arises. The second time the class will be postponed and the make-up date will be determined, typically an extra week on the same day/time but not always. The date will be confirmed with participants at the time of cancellation.
Unfortunately in group programs individual misses will not be made up, we will try our best to catch you up at the next lesson. Also know we review our topics several times for enhanced learning.
Thank you for your understanding – I look forward to helping your reach your golfing goals!